Work & brands

Assignments that have made a difference

We've had the privilege of working with some of Australia's most purposeful organisations. Here's a selection of the assignments and partnerships that have shaped our practice.

Rapid Viability AssessmentDisability & community services

PeopleKind Group

Rapid viability analysis to shape an optimised future state

PeopleKind Group engaged Tolchard to conduct a Rapid Viability Assessment across two existing service portfolios. We assessed the current state of each service, evaluated future potential, and developed clear recommendations for an optimised future state — giving leadership a practical, evidence-informed basis for strategic decision-making about where to invest, evolve, or exit the services.

Outcomes

Current state assessment completed across multiple business units

Future potential evaluated for each service line based on mission an margin

Board aligned around recommendations and collective resolution to action changes

Rapid Viability AssessmentService portfolioStrategy

Strategy & TransformationSocial enterprise

Containers for Change WA

Mapping and aligning systems to enable strategic delivery

Engaged directly by the Executive team, we workshopped and delivered an enhanced way of working by mapping and aligning the organisation's frameworks, tools, applications, and business systems. The result was greater control, visibility, and the capability to deliver strategic workpackages with confidence and consistency.

Outcomes

Frameworks, tools, applications, and business systems mapped and aligned

Enhanced ways of working designed and delivered with the Executive team

Greater control and visibility over strategic workpackage delivery achieved

Systems alignmentWays of workingExecutive engagement

Innovation Workshops & FacilitationYouth services & advocacy

Youth Affairs Council WA (YACWA)

A new code of ethics for the WA youth work sector

We partnered with Youth Affairs Council WA to develop and publish a new Code of Ethics for the Western Australian youth work sector. The process involved deep co-design with youth work practitioners, service providers, and lived experience advocates — ensuring the code was genuinely shaped by the people it would serve. The engagement culminated in the delivery and publication of a sector-wide code that reflects the values, responsibilities, and aspirations of WA's youth work community.

Outcomes

Deep co-design process conducted with youth workers, service providers, and lived experience advocates

Sector-wide consultation completed to ensure broad ownership and legitimacy

New Code of Ethics delivered and published for the WA youth work sector

Co-designYouth sectorEthics & governance

Strategy & TransformationGovernment

WA Department of Transport

Strategic planning and priorisitiaion of essential workpackages

We facilitated a series of workshops with senior management and department heads to review, prioritise, and execute on the Department's strategic goals and objectives. The process brought clarity to competing priorities, strengthened alignment across leadership, and produced a clear execution roadmap that teams could act on immediately.

Outcomes

Strategic goals reviewed and prioritised with senior leadership

Alignment achieved across department heads on key objectives

Clear execution roadmap developed and ready for implementation

StrategyFacilitationGovernment

New Product & Venture DevelopmentDisability & neurological services

MSWA

Putting lived experience at the heart of service design

We worked with MSWA to develop and deliver a member-centred design and lived experience committee — a structured mechanism for people living with neurological conditions to directly inform the organisation's services, strategy, and best practice. The process ensured that the voices of those with the most at stake were embedded into decision-making at every level.

Outcomes

Lived experience committee established and operational

Member insights directly informing service design and strategy

Best practice framework developed with and for people with lived experience

Co-designLived experienceService design

Organisations we've worked with

A selection of the for-purpose organisations, social enterprises, government agencies, and purpose-driven organisations we've partnered with across Western Australia.

Want to work together?

We take on a small number of engagements each year to ensure we can give each client our full attention. If you have a challenge we might be able to help with, we'd love to hear from you.

Start a conversation